What must firefighters say when they identify themselves on nonemergency calls?

When firefighters identify themselves on nonemergency calls, saying both their name and the department they work for is essential for clarity and professionalism. This practice helps establish the authority and credibility of the person on the other end of the line, as well as providing them with context regarding which fire station or unit is responding.

Using both pieces of information fosters trust and ensures that the person receiving the call understands who they are communicating with, especially in situations where multiple organizations may be involved. It assists not just in clear communication but also helps the public feel secure by knowing they are speaking with a representative of their local fire department. This approach reinforces transparency and enhances the relationship between firefighters and the community they serve.