What are the six key pieces of information to attain during nonemergency messages?

The six key pieces of information to gather during nonemergency messages ensure effective communication and response follow-up. When a nonemergency message is taken, it is crucial to log the date and time to establish a timeline for the communication, which is essential for future reference or if the situation escalates. Collecting the caller's name helps personalize the interaction and build a rapport, as well as allows for follow-up if needed. The callback number is necessary in case further clarification is required or if there is a need to reach out to the caller after the initial contact.

Recording the message itself is vital for understanding the nature of the inquiry or issue being reported, which can guide the response action or relay the information to the appropriate department or personnel. Finally, documenting your name at the end of the interaction facilitates accountability and provides a point of reference for future communication if the case is revisited. Collectively, these items create a comprehensive record that can assist in tracking and addressing the nonemergency effectively and efficiently.